Category Archives: VOIP

Discover the Power of Skype for Business

Communication is the cornerstone of any good relationship, and the foundation of any business.  How do you effectively communicate with your staff and your customers?  How do you know if the person you are trying to reach is available, busy, or in a meeting?  It may be time for you to discover the power of Microsoft Skype for Business.

Skype for Business (S4B) is the 21st century successor to the old Windows Messenger.  Instead of just offering a text based communications option you can use text, audio, video and true collaboration.  All of the logistical hassles involved in scheduling and planning meetings for your organization can be eliminated.  You can hold your meetings in S4B.  No one has to travel.  There are no meeting rooms to schedule.  You don’t have to get up early to buy the bagels and donuts.

Schedule your meeting in Outlook, invite the attendees, log in at the scheduled time, and you are in a meeting.  Everyone can contribute.  You can use your systems webcam and audio.  You can see and hear everyone else.  As the organizer of the meeting, you are the ‘presenter’.  You can share your system’s desktop, or a specific application with the group.  You can hand off control to another member.  Let’s say you are working on a press release.  You want input from all your managers.  You can all contribute to the same document and then save it to all in the end.

Sometimes, texting is a more efficient way to communicate than calls.  You can reach a whole group at once with a single text.  “For the next hour, SKU 12 is half price, we are way overstocked.”  “Accounting needs this month’s expense reports by Tuesday at noon or you won’t be reimbursed this month.”  “John Johnson just set a single week sales record … when you see him give him a pat on the back.”  Your message gets out without you having to make twelve different phone calls.

Collaborating on a problem can involve calls to several people back and forth.  With S4B, all of you can be online and discussing possible solutions at the same time.  True collaboration and a much more efficient use of everyone’s time.  You don’t waste time with lengthy explanations, things are only explained once.  Everyone can contribute and build on each other’s ideas.

You can also make communicating with your client base easier.  We run an IT business.  Several of our clients prefer using S4B.  If they have a problem, we get a text.  The message pops up on our desktops and we can respond immediately.  It works well in the other direction as well.  I can notify everyone in the company that we have to reboot the server at 3:00 pm.  I can send out a reminder 15 minutes before the event.  We can also make sure everyone replies before we reboot. No one loses work.

S4B doesn’t care if you are at your desktop, out on your laptop or tablet, or even on your smartphone.  It can communicate through any of these, as long as you have internet access, you have communication.

Skype for Business is a very powerful tool.  The more you use it, the easier your business communication will be, with both your employees and with your clients.  Just ask us to get you started.

Bring Your Phone Service into the 21st Century

Do you remember the days when you used your phone to actually make calls?  You dialed a sequence of numbers and you got to speak to a live person on the other end.  Cell phones, email and texting have seemingly taken over our world.  The one part of the business ‘communications system’ that hasn’t kept up is the office phone system.  It just doesn’t fit our lifestyle anymore.

We are all more mobile.  9 to 5 is a thing of the distant past.  Wouldn’t it be nice to have a phone system that adapted to our current style?  Now there is such a thing. Workspace Communications has developed a system that combines the power of Microsoft Lync with the features found in a traditional PBX system.  They are able to do this at a price small business can afford.  There is no expensive hardware to purchase, the entire system is “cloud” based.  All the functions are handled by their central servers.

All you need is an account, Lync, and internet access and your computer becomes your office phone.  You get all the features of Lync, audio / video conferencing, instant messaging, whiteboard / document / desktop collaboration.  You also get all the features of a full blown PBX system, auto attendant answering to direct the calls, voicemail, call waiting, call forwarding, etc.

So, if you are trapped at home because the kids had school cancelled again, all you do is log into Lync on your laptop or home system and your office phone rings there.  You stop at a local coffee shop in between client meetings and log into Lync on your laptop, and the phone rings there.

We liked this product so much we have adopted it ourselves! If you would like more information or a demonstration, call us at our new number, 614-310-8910.